Last Updated: 11th August 2026

At ANIKA Kids & Ladies Wear, every product is carefully checked before dispatch to ensure that it reaches you in the best possible condition.

Return / Exchange Request:
If you receive a product with a size issue, manufacturing defect, damaged product, or fabric-related issue, you must contact our customer support team within 2 days of delivery. Requests received after 2 days will not be accepted.

Parcel Opening Video:
For any claim regarding a damaged, defective, incorrect, or missing product, a clear and continuous parcel opening video is compulsory as proof. The video should be recorded from the beginning of opening the sealed parcel. Claims without an opening video may not be accepted.

Size Exchange:
Size exchange is available only for products that have multiple size options and is subject to availability of the requested size.

Condition of Product:
The product must be unused, unworn, unwashed, unaltered and undamaged, with all original tags, labels and packaging intact. Products showing signs of use, washing, alteration, perfume, stains or damage will not be eligible for return or exchange.

Return Courier:
Once your return or exchange request has been approved by our team, the customer will be responsible for sending the product back to us by courier and bearing the return courier charges. We currently do not provide a reverse pickup facility.

Non-Eligible Reasons:
Returns or exchanges will not be accepted due to change of mind, colour preference, personal preference, or any other personal reason.

Final Verification:
All returns and exchanges are subject to verification after the product reaches us. The replacement/exchange process will be initiated only after the product has been inspected and approved by our team.

Important:
ANIKA Kids & Ladies Wear reserves the right to approve or reject any return or exchange request if the above conditions are not fulfilled.